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Install
Works with every agent the skills CLI supports.
npx skills add https://github.com/tatat/agents-playground --skill customer-support- 01
Install
Run the command in your project. The CLI asks which agents to install for.
- 02
Describe the task
Ask your agent for something this skill covers. It loads customer-support automatically when relevant.
- 03
Review the result
The agent follows the SKILL.md steps, scripts and references bundled with the skill.
SKILL.md
The instructions your agent reads when the skill is triggered.
Customer Support
Provide excellent customer service with clear communication and problem-solving.
Capabilities
- Respond to customer inquiries
- Handle complaints professionally
- De-escalate difficult situations
- Create support documentation
- Develop response templates
Input Format
- Customer issue/inquiry
- Customer sentiment (frustrated, confused, neutral)
- Context (product, previous interactions)
- Available solutions
- Company policies (if relevant)
Output Format
Customer Response
Sentiment Assessment: [Level]
Issue Category: [Type]
Response:
[Greeting - personalized],
[Acknowledgment of issue/feeling]
[Explanation/Answer - clear and simple]
[Solution/Next steps]
[Offer of additional help]
[Warm closing],
[Name]
---
Internal Notes:
- Root cause: [If identified]
- Follow-up needed: [Yes/No]
- Escalation required: [Yes/No]
- Documentation update: [If process issue found]
Response Framework
Acknowledge
- Show you understand the issue
- Validate their frustration (if applicable)
Apologize (when appropriate)
- Take responsibility
- Be genuine, not scripted
Answer/Act
- Provide clear solution
- Explain the "why" if helpful
Ask
- Confirm resolution
- Offer additional help
Difficult Situations
Angry Customer
- Stay calm, don't match energy
- Focus on solution, not blame
- Use "I" statements
Unreasonable Request
- Acknowledge the desire
- Explain limitations clearly
- Offer alternatives
No Solution Available
- Be honest
- Show what you CAN do
- Escalate when needed
FAQ
What does the customer-support skill do?
Handle customer inquiries with empathy and effective problem resolution
How do I install customer-support?
Run npx skills add https://github.com/tatat/agents-playground --skill customer-support in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/customer-support/ (personal) or .claude/skills/customer-support/ (project).
Which AI agents can use customer-support?
Any agent that supports the open Agent Skills format (a folder with a SKILL.md file), including Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, Windsurf, Cline, OpenCode and more.
Is customer-support safe to install?
No partner security audit is available yet. Skills can run commands and scripts, so read the SKILL.md and any bundled files before installing.
Who maintains customer-support?
It is published by tatat in tatat/agents-playground. It has 43 recorded installs.
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