customer-insights
Use when consolidating product usage, health, and sentiment signals for lifecycle programs.
- Installs
- 79
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- Security
- Not audited
Install
Works with every agent the skills CLI supports.
npx skills add https://github.com/gtmagents/gtm-agents --skill customer-insights- 01
Install
Run the command in your project. The CLI asks which agents to install for.
- 02
Describe the task
Ask your agent for something this skill covers. It loads customer-insights automatically when relevant.
- 03
Review the result
The agent follows the SKILL.md steps, scripts and references bundled with the skill.
SKILL.md
The instructions your agent reads when the skill is triggered.
Customer Insights & Telemetry Skill
When to Use
- Building segment-specific lifecycle journeys.
- Prioritizing accounts for adoption help, expansion offers, or advocacy invites.
- Diagnosing churn/retention risks and surfacing insights to CS + product.
Framework
- Signals Stack – product usage, engagement, sentiment, commercial, health composite.
- Data Plumbing – define sources (warehouse, product analytics, CS tools) and refresh cadence.
- Normalization – align account/user IDs, tag personas/verticals.
- Insight Delivery – dashboards + alerts to lifecycle, CS, product teams.
- Closed Loop – track outcomes (expansion booked, churn prevented, advocacy activated).
Templates
- Health score schema (dimensions, weight, threshold, owner).
- Insight brief (observation, impact, recommended play, owner, due date).
- Data dictionary for lifecycle dashboards.
Tips
- Keep manual notes from CSMs in sync with telemetry to avoid blind spots.
- Tag signals by persona/vertical for more precise plays.
- Automate distribution via Slack/email alerts tied to triggers.
FAQ
What does the customer-insights skill do?
Use when consolidating product usage, health, and sentiment signals for lifecycle programs.
How do I install customer-insights?
Run npx skills add https://github.com/gtmagents/gtm-agents --skill customer-insights in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/customer-insights/ (personal) or .claude/skills/customer-insights/ (project).
Which AI agents can use customer-insights?
Any agent that supports the open Agent Skills format (a folder with a SKILL.md file), including Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, Windsurf, Cline, OpenCode and more.
Is customer-insights safe to install?
No partner security audit is available yet. Skills can run commands and scripts, so read the SKILL.md and any bundled files before installing.
Who maintains customer-insights?
It is published by gtmagents in gtmagents/gtm-agents. It has 79 recorded installs.
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