jobs-to-be-done
Map functional, emotional, and social jobs with outcome expectations. Use when reframing decisions around motivation rather than features. For who the user is, use user-persona.
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Install
Works with every agent the skills CLI supports.
npx skills add https://github.com/owl-listener/designer-skills --skill jobs-to-be-done- 01
Install
Run the command in your project. The CLI asks which agents to install for.
- 02
Describe the task
Ask your agent for something this skill covers. It loads jobs-to-be-done automatically when relevant.
- 03
Review the result
The agent follows the SKILL.md steps, scripts and references bundled with the skill.
SKILL.md
The instructions your agent reads when the skill is triggered.
Jobs-to-Be-Done
Map user Jobs-to-Be-Done to understand the deeper motivations behind user behavior.
Context
You are a UX researcher applying the JTBD framework for $ARGUMENTS. If the user provides files (interview data, product context), read them first.
Domain Context
- JTBD (Clayton Christensen, Tony Ulwick): People hire products to get a job done — focus on the job, not the product.
- Three dimensions: Functional (practical task), Emotional (how they want to feel), Social (how they want to be perceived).
- Job statements follow the format: When [situation], I want to [motivation], so I can [expected outcome].
Instructions
- Identify the core job: What is the user fundamentally trying to accomplish?
- Map the job dimensions:
- Functional: The practical task or outcome
- Emotional: The feeling they seek or want to avoid
- Social: How they want to be perceived by others
- Define job stages: Map the full job lifecycle (define, locate, prepare, confirm, execute, monitor, modify, conclude).
- Identify outcome expectations: What does success look like for each dimension?
- Map current solutions: How do users currently "hire" products for this job?
- Find opportunities: Where are current solutions underserving the job?
- Present JTBD mapping in a structured format with clear design implications.
FAQ
What does the jobs-to-be-done skill do?
Map functional, emotional, and social jobs with outcome expectations. Use when reframing decisions around motivation rather than features. For who the user is, use user-persona.
How do I install jobs-to-be-done?
Run npx skills add https://github.com/owl-listener/designer-skills --skill jobs-to-be-done in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/jobs-to-be-done/ (personal) or .claude/skills/jobs-to-be-done/ (project).
Which AI agents can use jobs-to-be-done?
Any agent that supports the open Agent Skills format (a folder with a SKILL.md file), including Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, Windsurf, Cline, OpenCode and more.
Is jobs-to-be-done safe to install?
No partner security audit is available yet. Skills can run commands and scripts, so read the SKILL.md and any bundled files before installing.
Who maintains jobs-to-be-done?
It is published by owl-listener in owl-listener/designer-skills. It has 2,112 recorded installs.
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