conversation-inbox-triage

# conv_page <output-file> <conversations list args...>
# Pages a conversations list endpoint to exhaustion, writing one JSON object
# per line to <output-file>.
conv_page() {
  out=$1; shift
  after=""
  : > "$out"
  while :; do
    if [ -n "$after" ]; then
      page=$(hubspot "$@" --format json --after "$after") || return 1
    else
      page=$(hubspot "$@" --format json) || return 1
    fi
    printf '%s' "$page" | jq -c '.data[]' >> "$out"
    after=$(printf '%s' "$page" | jq -r '.meta.next // empty')
    [ -n "$after" ] || break
  done
}

conv_page /tmp/inboxes.jsonl conversations inboxes list
# {"id":"123","name":"Support Inbox","createdAt":"...","updatedAt":"..."}
# {"id":"124","name":"Sales Chat","createdAt":"...","updatedAt":"..."}

conv_page /tmp/channels.jsonl conversations channels list --inbox-id 123
# {"id":"456","name":"Support Email","type":"EMAIL","inboxId":"123"}

# all threads in an inbox
hubspot conversations threads list --inbox-id 123 --format jsonl

# only OPEN threads
hubspot conversations threads list --inbox-id 123 --format jsonl \
| jq -c 'select(.status == "OPEN")'

{"id":"111","status":"OPEN","createdAt":"2026-07-28T10:02:00Z","latestMessageTimestamp":"2026-07-30T14:22:00Z","assignedTo":"A-78901","inboxId":"123","originalChannelId":"456","originalChannelAccountId":"148662","associatedContactId":"73235","spam":false,"archived":false}

hubspot conversations threads list --inbox-id 123 --format jsonl \
| jq -c 'select(.status == "OPEN") | select(.assignedTo == null or .assignedTo == "")'

# macOS: threads with no activity in 24 hours
CUTOFF=$(date -u -v-24H +%Y-%m-%dT%H:%M:%SZ)
# Linux: CUTOFF=$(date -u -d '24 hours ago' +%Y-%m-%dT%H:%M:%SZ)

hubspot conversations threads list --inbox-id 123 --format jsonl \
| jq -c --arg cutoff "$CUTOFF" \
    'select(.status == "OPEN") | select(.latestMessageTimestamp < $cutoff)'

hubspot conversations actors get --id A-123456 --format jsonl

hubspot conversations threads assign --id 111 --actor-id A-123456
# {"id":"111","ok":true}

ACTOR=A-123456
conv_page /tmp/threads.jsonl conversations threads list --inbox-id 123

jq -r 'select(.status == "OPEN")
       | select(.assignedTo == null or .assignedTo == "")
       | .id' /tmp/threads.jsonl > /tmp/assign_ids.txt

assign_threads() {
  actor=$1; ids=$2
  assigned=0
  : > /tmp/assign_failed.txt

  while read -r tid; do
    if out=$(hubspot conversations threads assign --id "$tid" --actor-id "$actor" 2>&1); then
      assigned=$((assigned + 1))
    else
      printf '%s\t%s\n' "$tid" "$out" >> /tmp/assign_failed.txt
    fi
  done < "$ids"

  failed=$(wc -l < /tmp/assign_failed.txt)
  echo "Assigned $assigned of $(wc -l < "$ids"); $failed failed"
  [ "$failed" -eq 0 ] || { echo "Failures:"; cat /tmp/assign_failed.txt; return 1; }
}

assign_threads "$ACTOR" /tmp/assign_ids.txt

# Single thread — two steps
hubspot conversations threads archive --id 111 --dry-run
# {"id":"111","digest":"blast-29cfdd48b583","ok":true,"executed":false,"dry_run":true}

hubspot conversations threads archive --id 111 --digest blast-29cfdd48b583 --confirm 111
# {"id":"111","ok":true}

INBOX=123
conv_page /tmp/threads.jsonl conversations threads list --inbox-id "$INBOX"

jq -c 'select(.status == "CLOSED")
       | {id, last_activity: .latestMessageTimestamp, assigned_to: .assignedTo}' \
  /tmp/threads.jsonl > /tmp/archive_candidates.jsonl

echo "Candidates for archive: $(wc -l < /tmp/archive_candidates.jsonl)"
jq -r '"\(.id)  \(.last_activity // "?")  \(.assigned_to // "unassigned")"' \
  /tmp/archive_candidates.jsonl

jq -r '.id' /tmp/archive_candidates.jsonl > /tmp/archive_ids.txt

archive_threads() {
  ids=$1
  archived=0
  : > /tmp/archive_failed.txt

  while read -r tid; do
    preview=$(hubspot conversations threads archive --id "$tid" --dry-run 2>&1)
    digest=$(printf '%s' "$preview" | jq -r '.digest // empty' 2>/dev/null)
    if [ -z "$digest" ]; then
      printf '%s\tdry-run\t%s\n' "$tid" "$preview" >> /tmp/archive_failed.txt
      continue
    fi

    if out=$(hubspot conversations threads archive --id "$tid" --digest "$digest" --confirm "$tid" 2>&1); then
      archived=$((archived + 1))
    else
      printf '%s\tarchive\t%s\n' "$tid" "$out" >> /tmp/archive_failed.txt
    fi
  done < "$ids"

  failed=$(wc -l < /tmp/archive_failed.txt)
  echo "Archived $archived of $(wc -l < "$ids"); $failed failed"
  [ "$failed" -eq 0 ] || { echo "Failures (id / phase / error):"; cat /tmp/archive_failed.txt; return 1; }
}

archive_threads /tmp/archive_ids.txt

hubspot conversations threads restore --id 111

echo "=== Inbox 123 triage summary ==="
conv_page /tmp/threads.jsonl conversations threads list --inbox-id 123

echo "Total threads:      $(wc -l < /tmp/threads.jsonl)"
echo "Open:               $(jq -c 'select(.status=="OPEN")' /tmp/threads.jsonl | wc -l)"
echo "Closed:             $(jq -c 'select(.status=="CLOSED")' /tmp/threads.jsonl | wc -l)"
echo "Unassigned (open):  $(jq -c 'select(.status=="OPEN") | select(.assignedTo==null or .assignedTo=="")' /tmp/threads.jsonl | wc -l)"

# Breakdown by channel type. Threads carry originalChannelId, not a type name,
# so build a channelId -> type map from `channels list` and join on it.
conv_page /tmp/channels.jsonl conversations channels list --inbox-id 123
CHANNEL_TYPES=$(jq -s 'map({key: (.id|tostring), value: .type}) | from_entries' /tmp/channels.jsonl)

echo ""
echo "=== By channel type ==="
jq -r --argjson types "$CHANNEL_TYPES" \
  '$types[(.originalChannelId | tostring)] // "UNKNOWN"' /tmp/threads.jsonl \
| sort | uniq -c | sort -rn