support-ticket-triage

Q: How do I install support-ticket-triage?

Run npx skills add https://github.com/composio-community/awesome-codex-skills --skill support-ticket-triage in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/support-ticket-triage/ (personal) or .claude/skills/support-ticket-triage/ (project).

by composio-community

Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.

Installs: 568
Last 24h: —
Trending rank: —
Security: Not audited

Install

Works with every agent the skills CLI supports.

npx skills add https://github.com/composio-community/awesome-codex-skills --skill support-ticket-triage

01
Install
Run the command in your project. The CLI asks which agents to install for.
02
Describe the task
Ask your agent for something this skill covers. It loads support-ticket-triage automatically when relevant.
03
Review the result
The agent follows the SKILL.md steps, scripts and references bundled with the skill.

SKILL.md

The instructions your agent reads when the skill is triggered.

Support Ticket Triage

Standardize how to classify and respond to incoming tickets.

Inputs to gather

Ticket text (include attachments/links), product area, customer plan/tier if known.
Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.

Workflow

Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
Output: tabular or bullet summary with Category, Priority, Summary, Proposed Fix/Next Steps, Reply Draft.

Quality checks

Avoid promises; give ranges not exact ETAs unless provided.
Mask PII if copying to public channels.
If signal is weak, present 2–3 likely categories and what evidence would disambiguate.

FAQ

What does the support-ticket-triage skill do?

Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.

How do I install support-ticket-triage?

Run npx skills add https://github.com/composio-community/awesome-codex-skills --skill support-ticket-triage in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/support-ticket-triage/ (personal) or .claude/skills/support-ticket-triage/ (project).

Which AI agents can use support-ticket-triage?

Any agent that supports the open Agent Skills format (a folder with a SKILL.md file), including Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, Windsurf, Cline, OpenCode and more.

Is support-ticket-triage safe to install?

No partner security audit is available yet. Skills can run commands and scripts, so read the SKILL.md and any bundled files before installing.

Who maintains support-ticket-triage?

It is published by composio-community in composio-community/awesome-codex-skills. It has 568 recorded installs.