build-zoom-virtual-agent
Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.
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Install
Works with every agent the skills CLI supports.
npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent- 01
Install
Run the command in your project. The CLI asks which agents to install for.
- 02
Describe the task
Ask your agent for something this skill covers. It loads build-zoom-virtual-agent automatically when relevant.
- 03
Review the result
The agent follows the SKILL.md steps, scripts and references bundled with the skill.
SKILL.md
The instructions your agent reads when the skill is triggered.
/build-zoom-virtual-agent
Background reference for Zoom Virtual Agent across:
- Web campaign/chat embeds.
- Android WebView wrappers.
- iOS WKWebView wrappers.
- Knowledge-base sync and custom API ingestion.
Official docs:
- https://developers.zoom.us/docs/virtual-agent/
- https://developers.zoom.us/docs/virtual-agent/web/
- https://developers.zoom.us/docs/virtual-agent/android/
- https://developers.zoom.us/docs/virtual-agent/ios/
Routing Guardrail
- If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
- If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
- If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
- If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.
Quick Links
- concepts/architecture-and-lifecycle.md
- scenarios/high-level-scenarios.md
- references/versioning-and-drift.md
- references/samples-validation.md
- references/environment-variables.md
- troubleshooting/common-drift-and-breaks.md
- RUNBOOK.md
Platform skills:
- web/SKILL.md
- android/SKILL.md
- ios/SKILL.md
Common Lifecycle Pattern
- Configure campaign or entry ID in Virtual Agent admin.
- Initialize SDK in web or WebView container.
- Wait for readiness (
zoomCampaignSdk:readyorwaitForReady()) before calling APIs. - Register bridge handlers (
exitHandler,commonHandler,support_handoff) when native orchestration is needed. - Handle conversation lifecycle (
engagement_started,engagement_ended) and UI state. - End chat (
endChat) and clean up listeners.
High-Level Scenarios
- Website campaign launcher with contextual customer attributes.
- Mobile app WebView chat with native close/handoff bridge.
- External URL handling via system browser vs in-app browser policy.
- Knowledge-base sync from external systems using custom API connector.
- Cross-team support flow that escalates from bot to live support with handoff payload.
Chaining
- Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
- OAuth app setup and tokens: ../oauth/SKILL.md
- API workflows for KB automation: ../rest-api/SKILL.md
- Event-driven backend follow-up: ../webhooks/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
FAQ
What does the build-zoom-virtual-agent skill do?
Reference skill for Zoom Virtual Agent. Use after routing to a virtual-agent workflow when implementing web embeds, Android or iOS wrapper integrations, knowledge-base sync, lifecycle handling, or troubleshooting.
How do I install build-zoom-virtual-agent?
Run npx skills add https://github.com/anthropics/knowledge-work-plugins --skill build-zoom-virtual-agent in your project. The skills CLI detects the agents you use and copies the skill into the right folder. For Claude Code you can also place the skill folder at ~/.claude/skills/build-zoom-virtual-agent/ (personal) or .claude/skills/build-zoom-virtual-agent/ (project).
Which AI agents can use build-zoom-virtual-agent?
Any agent that supports the open Agent Skills format (a folder with a SKILL.md file), including Claude Code, Codex, Cursor, GitHub Copilot, Gemini CLI, Windsurf, Cline, OpenCode and more.
Is build-zoom-virtual-agent safe to install?
No partner security audit is available yet. Skills can run commands and scripts, so read the SKILL.md and any bundled files before installing.
Who maintains build-zoom-virtual-agent?
It is published by anthropics in anthropics/knowledge-work-plugins, and it is an official skill from the maker of the technology it covers. It has 2,069 recorded installs.
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